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Terms and Conditions

Using files located on non-government servers

To improve the functionality of our website, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable, specific privacy statements covering these files are included in our Privacy Notice.

Linking to outside organization websites

Links to websites not under the control of the organization, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The organization does not offer any guarantee in that regard and is not responsible for the information found through these links, and does not endorse the sites and their content.

Visitors should also be aware that information offered by non-organization sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-government websites before providing personal information.

Ownership and usage of content provided on this site

Materials on this website were produced and/or compiled for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:

Non-commercial reproduction

Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:

  • exercise due diligence in ensuring the accuracy of the materials reproduced

  • indicate both the complete title of the materials reproduced, as well as the author (where available)

  • indicate that the reproduction is a copy of the version available at [URL where original document is available]

Commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the copyright administrator. To obtain permission to reproduce any content owned by the organization available on this site for commercial purposes, please contact the institution responsible for that content by referring to the institutions list available on the organizations contacts page.

Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by the organization, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).

Trademark notice
The official symbols of the organization, including the wordmark, the logo, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.


Our commitment to accessibility
The organization is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices. In the event of difficulty using our web pages, applications or device-based mobile applications, contact us for assistance or to obtain alternative formats such as regular print, or another appropriate format.


Interacting with us on social media
This notice has been written to explain how the organization interacts with the public on social media platforms.

Your engagement with the organization via social media is in part governed by the Terms of Service/Use of the relevant third-party social media platform providers, as well as the following Terms and Conditions. The organization has no control over the social media platform providers’ Terms of Service/Use, but you are strongly encouraged to read them in addition to those that follow.


Content and frequency
The organization uses social media accounts as an alternative method of interacting with Canadians and of sharing the content posted on its website, facilitating access to organization's information and services, and providing stakeholders with an opportunity to interact in an informative and respectful environment.

Because social media platforms and their computer servers are managed by a third party, social media accounts are subject to downtime that may be out of theorganization’s control. The government accepts no responsibility for platforms becoming unresponsive or unavailable.


Links to other websites and ads
Social media accounts may post or display links or ads for websites that are not under the control of the organization. These links are provided solely for the convenience of users. The organization is not responsible for the information found through these links or ads; neither does it endorse the sites or their content.

Following, "liking" and subscribing
The organization’s decision to follow, "like" or subscribe to another social media account does not imply an endorsement of that account, channel, page or site, and neither does sharing (re-tweeting, reposting or linking to) content from another user.


Comments and interaction

The organization will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful. 
The organization will not engage in partisan or political issues or respond to questions that violate these Terms and Conditions.

The organization reserves the right to remove comments and contributions, and to block users based on the following criteria:

The comments or contributions:

  • include personal information

  • include protected or classified information of the organization

  • infringe upon intellectual property or proprietary rights

  • are contrary to the principles of the Canadian Charter of Rights and Freedoms, Constitution Act, 1982

  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography

  • are threatening, violent, intimidating or harassing

  • are contrary to any federal, provincial or territorial laws of Canada

  • constitute impersonation, advertising or spam

  • encourage or incite any criminal activity

  • otherwise violate this notice

The organization reserves the right to report users and/or their comments and contributions to third-party social media service providers to prevent or remove the posting of content that is contrary to these Terms and Conditions, or to the Terms of Service/Use of the third-party social media platform.


Accessibility of social media platforms
Social media platforms are third-party service providers and are not bound by the organization's standards for web accessibility.

Information posted by the organization is subject to the Copyright Act.


Social media accounts are not the organization's websites and represent only their presence on third-party service providers.

The organization uses various social media platforms to tell you about and get your input on government services, programs and initiatives. At times, the government may need to collect personal information from you.


This page tells you:

  • what we mean by "personal information"

  • what we do with it

It also tells you about:

  • your rights and responsibilities with respect to your personal information

  • what you can do if you have questions or concerns

Personal information is information about you that is recorded in any form and that can be used to identify you. Personal information includes:

  • your name

  • contact information

  • Internet Protocol (IP) address

  • social media profile information

  • social media "likes" or retweets

To consult you about topics that might interest you or to enable you to participate in outreach activities, we may need to collect biographical information or your opinions and views about different topics.

We might use your personal information to:

  • respond to your enquiries

  • compile statistics and reports

  • consult you about topics that might interest you

  • enable you to participate in outreach activities

  • allow for the sharing of opinions, knowledge, expertise and best practices

  • evaluate programs

If you make inappropriate comments or contributions, we may remove them. We may also block you or report you to third party social media service providers if your comments or contributions violate the terms and conditions for interacting on social media. When doing so and to the extent necessary, we may use and disclose your personal information.

We can make the content of social media interactions publicly available if we have notified participants in advance. We will get your consent to use your personal information to create mailing lists so that we can contact you about upcoming events or to ask you for your views on particular issues.

We will not use any personal information that we collect from you through social media accounts to make decisions in processes that you are directly involved in, for example, an employment insurance application, a grant application or a citizenship application.

The following personal information banks describe how we handle personal information that we collect through our social media accounts: Public Communications (PSU 914) and Outreach Activities (PSU 938).

Your rights
When you interact with organization official social media accounts, your social media profile information may be recorded as per the practices of the social media platform. However, you have the right to refuse to give us any additional personal information when you interact with us on social media. There will be no legal or administrative consequences, but you might not be able to take part in a particular activity.

You can ask to access personal information that you have given us or that may have been created when you have interacted with us through our social media accounts. We don’t collect and retain this information with the intention of it being retrievable, so if you ask to access to it, please give the date and time of the interaction and any other details that could help us retrieve it. To access this information, you can fill out a personal information request form.


Your responsibilities
If you choose to interact with us on social media, you should read the terms and conditions for doing so. You should also read the terms of service and the privacy policies of the social media platform provider and those of any applications you use to access that platform.


Our responsibilities
Whenever we collect personal information from you on social media and whenever personal information is created as a result of your interactions with us on social media, we have to comply with the Privacy Act and the Access to Information Act.


Questions and concerns
If you have questions, comments, concerns or complaints about how we collect, use and store your personal information, contact the privacy coordinator of the government institution that holds the information.

If you are not satisfied, contact the Office of the Privacy Commissioner, by telephone at 1 800 282-1376 or visit the Office of the Privacy Commissioner website.

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